LEGAL_PROTOCOLS

Last Updated: January 2026

1. Data Controller

designiora ("we," "us," or "our") is the data controller responsible for your personal data. Our registered address is:

Email: [email protected] | Phone: +45 30 57 29 14

2. Data We Collect

We collect information you provide directly to us when you:

• Fill out our contact form (name, email address, message content, service interest)
• Subscribe to our newsletter or communications
• Request a quote or project proposal
• Engage our web design services

We automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through standard server logs and does not personally identify you.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the EU General Data Protection Regulation (GDPR):

• Consent: When you voluntarily submit information through our contact form
• Contractual Necessity: To fulfill our obligations when you engage our web design services
• Legitimate Interest: To improve our services, respond to inquiries, and maintain website security

4. How We Use Your Data

Your personal data is used exclusively for:

• Responding to your inquiries and providing requested information
• Delivering web design services you have commissioned
• Sending project updates and related communications (with your consent)
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our legal rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Project-related data is retained for the duration of the business relationship plus 5 years, in accordance with Danish accounting regulations.

6. Data Security

designiora implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Contact

For any questions about this Privacy Policy or our data practices, contact:

Last Updated: January 2026

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

designiora uses cookies for the following purposes:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Preference Cookies: Remember your settings and choices, such as your cookie consent status.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

3. Specific Cookies We Use

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact

For questions about our use of cookies, contact:

Last Updated: January 2026

1. Overview

At designiora, we are committed to delivering high-quality web design services. This Refund Policy outlines the circumstances under which refunds may be issued for services provided from our office at Godthåbsvej 50, 2000 Frederiksberg, Denmark.

2. Project Milestones and Payments

Web design projects are typically structured around defined milestones with corresponding payments:

• Initial Deposit: Required to commence work. This is non-refundable once work has begun.
• Milestone Payments: Due upon completion of agreed project phases.
• Final Payment: Due upon project completion and before final file delivery.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Cancellation Before Work Begins: If you cancel a project before any work has commenced, you are entitled to a full refund minus any administrative fees (maximum 10%).
• Service Not Delivered: If designiora fails to deliver the agreed-upon services within the specified timeframe without valid justification, a partial or full refund may be issued.
• Technical Failure: If the delivered product has demonstrable technical defects that cannot be resolved through reasonable revision cycles.

4. Non-Refundable Items

The following are not eligible for refunds:

• Work already completed and approved at each milestone
• Third-party costs incurred on your behalf (domains, hosting, stock assets, plugins)
• Services delivered in accordance with the project specifications
• Change of mind or scope changes requested after work has commenced

5. Refund Process

To request a refund:

• Contact us at [email protected] with your project details and reason for the refund request
• We will review your request within 5 business days
• If approved, refunds will be processed within 14 business days to the original payment method

6. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal proceedings. Danish law shall govern any disputes arising from this policy.

7. Contact

For refund requests or questions about this policy:

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using the services provided by designiora, located at Godthåbsvej 50, 2000 Frederiksberg, Denmark ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

designiora provides web design, development, and related digital services. The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate project agreement or proposal accepted by both parties.

3. Project Agreements

Each project begins with a written proposal or agreement that outlines:

• Project scope and deliverables
• Timeline and milestones
• Payment schedule and total cost
• Revision limits and change order procedures
• Intellectual property ownership terms

4. Payment Terms

Payments are due according to the schedule outlined in the project agreement. Late payments may incur a fee of 1.5% per month on the outstanding balance. designiora reserves the right to pause work if payments are more than 14 days overdue.

5. Intellectual Property

Upon receipt of full payment, designiora assigns to the client all intellectual property rights to the final deliverables, excluding any third-party assets, frameworks, or tools used in the project. The client receives a perpetual, non-exclusive license to use all project materials.

6. Client Responsibilities

The client agrees to:

• Provide timely feedback and approvals at each project milestone
• Supply all necessary content, assets, and access credentials
• Designate a single point of contact for project communications
• Review deliverables within 5 business days of submission

7. Limitation of Liability

designiora's total liability for any project shall not exceed the total fees paid by the client for that specific project. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

8. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the project. This includes business strategies, technical specifications, and unpublished content.

9. Termination

Either party may terminate a project agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

10. Governing Law

These Terms of Service are governed by Danish law. Any disputes arising from these terms shall be resolved in the courts of Copenhagen, Denmark.

11. Changes to Terms

designiora reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of our services constitutes acceptance of the modified terms.

12. Contact

For questions about these Terms of Service: